Privacy Policy

Introduction

Diamond V Properties ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a rental application
• Contact us through our website
• Make a payment
• Report a maintenance issue
• Subscribe to our newsletter or updates

This information may include:

• Name and contact information (email, phone number, address)
• Employment and income information
• Rental history and references
• Payment information (processed securely through Stripe)
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information

SMS Text Message Communications

By providing your phone number and agreeing to receive SMS communications from Diamond V Properties, you consent to receive text messages including but not limited to:

• Rent payment reminders and late payment notifications
• Important property-related updates and announcements
• Maintenance and repair notifications
• Lease renewal reminders

Message Frequency: You may receive up to 4-6 messages per month. Message and data rates may apply based on your mobile carrier's plan.

Opt-Out: You can opt-out of SMS communications at any time by replying STOP to any text message from us or by contacting us at [email protected] or (208) 358-7865. Please note that opting out of SMS communications does not affect your lease obligations or our ability to contact you through other means.

SMS Provider: We use Twilio for SMS communications. Standard message and data rates apply. For help, reply HELP to any message or contact us directly.

By signing your lease agreement or checking the SMS consent box on our rental application form, you explicitly consent to receive SMS text messages from Diamond V Properties at the phone number(s) you provide.

How We Use Your Information

We use the information we collect to:

• Process rental applications and verify tenant qualifications
• Communicate with you about properties, applications, and services
• Process rent payments and maintain financial records
• Respond to maintenance requests and emergencies
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

• Stripe: Payment processing for rent payments
• Twilio: SMS notifications and communications
• Email service providers: For sending notifications and updates

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Background Check Services

With your consent, we may share your information with tenant screening services to verify rental history, credit, and criminal background as part of the application process.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Maintain your session when logged in

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Rental applications and tenant records are typically retained for 7 years after the end of tenancy to comply with legal and tax requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

State-Specific Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

European Union Residents (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.